Shipping policy

Shipping Policy

Thank you for choosing Dr Fels Skincare. We aim to process and dispatch all orders promptly to get your wellness essentials to you as quickly as possible.

Processing Times

Orders are typically processed and prepared for shipment within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Rates & Delivery Estimates

We offer shipping across the United Kingdom. Delivery times and costs are calculated at checkout based on your location and the selected shipping method.

  • Pre-Order Delivery: Typically arrives within 21–28 business days after dispatch.

  • Standard Delivery: Typically arrives within 3–5 business days after dispatch.

  • Express Delivery: Typically arrives within 1–2 business days after dispatch.

Please note that delivery dates are estimates provided by our carriers and are not guaranteed.

Delivery Information & Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout, including building or flat numbers. Incomplete addresses may lead to failed delivery attempts and the return of your package to our facility. If an order is returned to us due to an incorrect or incomplete address, we may require additional shipping fees to resend the package.

Order Tracking

Once your order leaves our facility, you can track its progress using the tracking number provided in your dispatch confirmation email. If you have not received your tracking information within 4 business days of placing your order, please contact our customer service team at [Insert Email Address] for assistance.

Missing or Delayed Shipments

While we strive for timely delivery, external factors such as carrier delays may occasionally occur. If your order has not arrived within the estimated timeframe, please first check the tracking status provided by the carrier. If the status remains unchanged or shows an issue, please reach out to us at [Insert Email Address] with your order number, and we will be happy to investigate.

International Shipping

Currently, we only ship to addresses within the United Kingdom. We look forward to expanding our delivery options in the future.

For any further questions regarding your delivery, please contact the Dr Fels Skincare team at drfelsskincare@gmail.com.